Social Media Services
We are specialist in developing content and creating compelling social media. Our team of content specialists have managed global brands delivering real results. We have also played the roll of customer support, taking our skills from not only creating and managing content, but to supporting our clients customer care needs.
Digital Strategy
We begin our activities by linking to your brand strategy to your digital engagement strategy. We build the roadmap for your social media to have the most compelling and relevant connection with your targeted customers.
- Digital Audit
- Digital Roadmap
- Channel Engagement Strategy
Content creation
Once we have developed your digital strategy we create the branded assets you require, you have the all the elements you need for the successful implementation of your strategy. Having brand consistency in content creation as well as the required templates to create content on the run, is essential.
- Brand Asset Library
- Brand Templates
- Thematic Content
- Video & Anmiation
Social Media Management
Now that you have all the assets in play to deliver content, you now need support to build your engagement with your customers. We support you with both your generic or seasonal social media calendars, and also develop promotional and ad hoc posts to drive awareness, engagement and sales
- Content Planning
- Campaign Concept & Execution
- Reporting
Community Management
You now have all the elements you need for getting started, but now the hard work starts in managing your digital communities. We have supported our larger clients with their customer care function through their digital channels with both in person and automated engagement.
- Customer Care
- Disaster Management
- Audience Engagement
